Exchange Policy
At Arthagone™, we want you to feel confident with your purchase. If you’re not completely satisfied, we’ve designed a simple and fair policy to support you.
- Last updated: September 16,2026
- Policy Overview
We offer exchange within 07 days of your delivery date.
To be eligible for exchange:
- exchange requests must be initiated within 7 days of delivery.
- The product must be unused, unwashed, undamaged, and exchanged in its original packaging with all accessories, manuals, and invoice.
- exchange are accepted only after inspection and approval by the Arthagone Quality Team.
- Products Not Eligible for Exchange
For hygiene, health, and quality reasons, the following items are not eligible for exchange:
- Products that have been worn, used, or show signs of use.
- Products with opened or damaged packaging.
- Products having body odour, sweat marks, stains, scratches, or physical damage.
- Products exchange without original packaging or accessories.
- Products damaged due to misuse, improper handling, or failure to follow usage instructions.
- Products purchased during clearance or promotional sales (unless defective).
- Defective or Wrong Product
This keeps you consumer-friendly. If you receive:
- a damaged product,
- a manufacturing defect,
- or the wrong item,
please contact us within 48 hours of delivery with:
- Order Number
- Clear photos/videos
- Unboxing video (recommended)
Upon verification, Arthagone will arrange a replacement at no additional cost.
- How to Exchange
- Contact our support team at care@arthagone.com
- Provide your order number & photos of the item (if applicable).
- Pack the item securely with original packaging.
- Ship to the address given by support.
- Important : Please do not send products back without confirmation — unauthorized exchange may be refused.
- Defective Products
If the product you receive is defective, please contact us at care@arthagone.com with your order details and photos/videos showing the defect.
After inspecting the exchange item, if the defect is confirmed, we will offer an exchange for the same product, subject to availability.
- Please note: We do not offer refunds, including for defective products we offer exchange of the product only.
- Sale Items
We only replace products if they are defective or damaged.
Approved exchange will be processed to your original address within a few days after verification.
- Exchanges
Once we receive and inspect your returned item, we will notify you via email regarding the status of your exchange. Approved exchanges will be processed within a few days after approval.
- To request an exchange, send an email to care@arthagone.com with your order details.
- Gifts
For orders marked as a gift, you may receive a gift credit for the value of the returned item once received.
- If the gift was not marked at purchase, the refund will be sent to the original buyer.
- Return Shipping Costs
In case of product is damage , manufacturing defect or the wrong item , company will bare return shipping cost.
You are responsible for paying your own return shipping costs. These costs are non‑refundable
- If you receive a refund, the return shipping cost may be deducted from your refund amount.
- Contact Us
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