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Clear answers about Arthagone™, delivery, usage & support all in one price.
  • Product & Usage
Arthagone™ is an innovative, non-invasive pain relief belt designed to help reduce knee and joint pain, stiffness, swelling and discomfort through a unique combination of heat retention, gentle compression and fluid absorption technology.
Arthagone™ Back Pain Relief Belt is an advanced lumbar support therapy belt designed to help relieve lower back pain, muscle stiffness, postural strain and discomfort through natural, non-invasive therapy.

Arthagone™ works through a triple-action therapy mechanism:

  • Heat Retention helps improve blood circulation.
  • Gentle Compression supports joints and muscles.
  • Fluid Absorption helps reduce swelling and fluid accumulation.

Together, these mechanisms help relieve pain and improve mobility naturally.

Arthagone™ is suitable for:

  • Individuals with knee pain or joint stiffness
  • Arthritis sufferers
  • Senior citizens
  • Sports enthusiasts and athletes
  • People recovering from minor injuries or strains
  • Anyone seeking non-invasive pain relief

It is designed to assist with:

  • Lower back pain
  • Lumbar discomfort
  • Muscle stiffness
  • Postural strain
  • Sedentary lifestyle-related back pain
  • General back fatigue
For optimal results, wear Arthagone™ for approximately 4–5 hours while resting. Unlike conventional supports, it is not designed for continuous all-day use.
Yes. Arthagone™ contains a non-toxic, non-hazardous and antibiotic-free formulation and is designed for safe and comfortable use.
Yes, Arthagone™ can be used regularly as part of your pain management and wellness routine.
No. Arthagone™ is a drug-free and non-invasive therapy product that does not rely on medicines, steroids, or electronic stimulation.
Arthagone™ may help reduce discomfort associated with arthritis by supporting circulation, reducing stiffness and improving mobility.
Absolutely. Arthagone™ is lightweight, ergonomic, and easy to wear, making it particularly suitable for senior citizens.
Yes. The lightweight and ergonomic design allows comfortable use while sitting, working, reading or relaxing.
Yes. It is particularly beneficial for professionals, drivers, office workers and others who experience discomfort due to prolonged sitting.
Yes. The belt provides gentle lumbar support that may help encourage better posture and reduce strain on the lower back.
Yes. It is designed using safe, non-toxic and antibiotic-free materials suitable for regular use.
No. For best results, Arthagone™ is recommended during periods of rest and relaxation. Please follow the usage instructions provided with the product.
Many users report feeling relief after use. however, results may vary depending on the severity and nature of the condition.
Yes. Arthagone™ is designed as a reusable and eco-friendly pain relief solution.
Unlike conventional belts that provide only support or compression, Arthagone™ combines heat retention, gentle compression and fluid absorption technology to deliver a more comprehensive and holistic pain relief experience.
Yes. The ergonomic design makes it comfortable and easy to use for elderly individuals.
No. Arthagone™ works naturally without batteries, electronic stimulation or powered components.
No. Arthagone™ is designed as a supportive wellness product for pain relief and comfort. It should not be considered a substitute for professional medical advice, diagnosis or treatment.
Our support team is happy to assist you. Contact us at care@arthagone.com or visit our Contact Us page for more information.
Arthagone™ should be applied directly to clean, dry skin over the targeted area. Secure the belt comfortably so that it maintains proper contact with the skin without being excessively tight.
No. Do not apply oil, cream, lotion, balm, pain-relief gel, ointment, menthol/mint-based products, or any other topical product to the skin before applying Arthagone™. The skin should be clean and completely dry before use.
No. Arthagone™ should be applied directly to clean, dry skin for proper contact with the intended area. Avoid wearing it over clothing or other materials.
  • Sizing & Fit
Use our size guide to select the appropriate Arthagone™ belt based on your measurements. If you are between sizes, we recommend contacting our support team before placing your order.
Yes. Arthagone™ is designed with an adjustable fit to provide comfortable support around the targeted area.
The belt should feel secure and comfortably snug without being excessively tight. Proper fitting is important for comfort during use.
Eligible size exchanges may be available subject to our exchange policy. The product must be unused, unworn and in its original condition. Used or worn belts are not eligible for size exchange due to hygiene and quality considerations.
Yes. If you are unsure about your size, contact our support team before placing your order and share your measurement. Our team will help you choose the appropriate size.
  • Orders & Payments
You can pay for your Arthagone™ order using the payment methods available at checkout, including supported online payment options.
If COD is available for your location and order, the option will be displayed during checkout. COD availability may vary by location and order conditions.
Select your preferred Arthagone™ product, choose the appropriate size, add it to your cart and complete the checkout process with your delivery and payment details.
If you need to change your size, product, quantity or delivery details, contact our support team as soon as possible. Changes can only be made before the order is processed or dispatched.
Cancellation requests should be made as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.
Once your order is successfully placed, you will receive an order confirmation through the contact details provided during checkout.
Please contact our support team with your payment transaction details. We will verify the payment status and assist you with the order confirmation or applicable refund.
Online payments are processed through our authorised payment gateway partners. Arthagone™ does not ask customers to share their card PIN, CVV, OTP or banking passwords with our support team.
Yes. You can place an order for another person. Make sure the recipient’s name, mobile number and delivery address are entered correctly during checkout.
Yes. You can purchase multiple products in a single order, subject to product availability and any applicable purchase limits or promotional conditions.
  • Shipping & Delivery
Delivery time may vary depending on your location. The estimated delivery timeline will be shown during checkout or communicated with your order confirmation.
Yes, Arthagone™ offers free delivery on eligible orders. Any applicable shipping charges will be displayed before you complete your purchase.
Once your order has been dispatched, you will receive tracking details through the contact information provided during checkout. You can use these details to track your shipment.
Orders are generally processed after successful order confirmation. Dispatch time may vary depending on order volume, product availability and other operational factors.
Arthagone™ delivers to serviceable locations across India. Availability may depend on the delivery address and courier service coverage.
Please contact our support team as soon as possible if you need to change your delivery address. Address changes can only be made before the order is processed or dispatched.
The courier partner may attempt delivery again or contact you using the phone number provided with your order. Please ensure that your phone number and delivery address are accurate and accessible.
Do not use the product if the package or product appears damaged. Take clear photographs/videos of the package and product and contact our support team as soon as possible so we can review the issue.
If you receive an incorrect product, contact our support team with your order number and photographs/videos of the received product. After verification, we will assist you with the appropriate replacement or resolution.
Delivery timelines can occasionally be affected by courier delays, weather, holidays, remote locations or other circumstances beyond our control. If your shipment appears significantly delayed, contact our support team with your order number for assistance.
Specific delivery dates or time slots cannot always be guaranteed because deliveries are handled by third-party courier partners. You may contact our support team with your preference, and we will assist where possible.
  • Returns & Warranty
Yes. Eligible returns may be accepted within the specified return period, provided the product is unused, unworn, undamaged and in its original packaging. Please refer to our [Return & Refund Policy] for complete eligibility conditions.
No. For hygiene, safety and quality reasons, used or worn Arthagone™ belts are not eligible for return or refund. This includes products used for a few days and then returned because the customer no longer requires the product, has experienced relief, or has changed their mind.
Experiencing relief does not make a used product eligible for return. Arthagone™ is a reusable wearable product, and once it has been used, it cannot be returned simply because you no longer feel the need to use it.
If your product arrives damaged or has a manufacturing defect, contact our support team as soon as possible with your order details and clear photographs/videos. After verification, we will provide the appropriate replacement, exchange or other resolution as applicable.
If you receive a product different from what you ordered, contact our support team with your order number and photographs/videos of the product received. After verification, we will arrange the appropriate resolution.
Eligible size exchanges may be available subject to product availability and our exchange conditions. The product must be unused, unworn and in its original condition. Used or worn belts are not eligible for size exchange.
Eligible Arthagone™ products are covered by the applicable manufacturer’s warranty against qualifying manufacturing defects for the specified warranty period. Warranty coverage does not apply to damage caused by misuse, improper handling, accidental damage, normal wear and tear, washing or unauthorised modification.
The warranty is intended to cover eligible manufacturing defects. It does not cover normal wear and tear, accidental damage, improper use, damage caused by external products or chemicals, washing contrary to the product instructions, or other damage resulting from misuse.
No. Warranty and returns are separate. A used product is not eligible for a return merely because the customer no longer wants it. However, if the product develops a genuine manufacturing defect covered under the applicable warranty, it may be eligible for warranty service or replacement after verification.
Contact our support team with your order number, registered mobile number, details of the issue and clear photographs/videos. Our team will review the claim and guide you through the next steps.
For an approved return, the refund will be initiated after the returned product passes our inspection. The time taken for the amount to reflect in your account may vary depending on the payment method and banking/payment gateway processing times.
Shipping charges may not be refundable for customer-initiated returns. Where the issue is due to a defective, damaged or incorrectly delivered product, the applicable resolution will be handled as per our Return & Refund Policy.
  • Safety & Medical
Arthagone™ is designed for comfortable, non-invasive use when used according to the product instructions. Always follow the recommended wearing time and usage guidelines provided with your product.
Yes, Arthagone™ can be used regularly as part of your pain-management routine. For optimal use, follow the recommended wearing duration and product-specific instructions.
The recommended usage is approximately 4–5 hours while resting. Arthagone™ is not intended to be worn continuously throughout the entire day unless specifically advised otherwise.
Arthagone™ is recommended for use while resting for the prescribed duration.
Arthagone™ is primarily intended for use while resting. Avoid strenuous physical activity or exercise while wearing the belt unless the product instructions specifically permit it.
No. Apply Arthagone™ only to clean, completely dry skin. Do not apply oil, cream, lotion, balm, menthol/mint products, pain-relief gels, ointments or other topical products before wearing the belt.
Do not apply the belt over cuts, wounds, rashes, irritated, infected or otherwise damaged skin. If you experience persistent irritation or discomfort, discontinue use and consult a healthcare professional.
Arthagone™ is designed for adult users, including senior citizens. However, individuals with existing medical conditions, significant swelling, recent injuries or other health concerns should consult a qualified healthcare professional before use.
No. Arthagone™ is a non-invasive supportive pain-relief product and should not be considered a replacement for diagnosis, medical treatment, prescribed medication or professional medical advice.
If you have recently experienced an injury, undergone surgery or are currently under medical care, consult your doctor or healthcare professional before using Arthagone™.
Remove the belt if you experience excessive discomfort, irritation, numbness, unusual pain or other unexpected symptoms. If symptoms persist or are concerning, consult a qualified healthcare professional.
No. Arthagone infuse with scientifically develop formula which is non-toxic, non-hazardous, anti biotic free 100% biodegradable.
No. Arthagone™ does not require an electrical connection or external power source for its intended use.

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