Return & Refund Policy
At Arthagone™, we want you to feel confident with your purchase. If you’re not completely satisfied, we’ve designed a simple and fair policy to support you.
- Last updated: December 16,2026
- Policy Overview
We offer returns and refunds within 30 days of your delivery date. After 30 days, we’re unable to issue a refund or exchang
To be eligible for return:
- Item must be unused.
- Original packaging must be intact.
- All included accessories & tags must be present.
- Non‑Returnable Items
Certain items cannot be returned, including:
- Perishable goods (like consumables).
- Hazardous materials.
- Gift cards.
- Digital/downloadable products.
- How to Return
- Contact our support team at [email protected].
- Provide your order number & photos of the item (if applicable).
- Pack the item securely with original packaging.
- Ship to the address given by support.
- Important : Please do not send products back without confirmation — unauthorized returns may be refused.
- Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
Approved refunds will be processed to your original payment method within a few days after approval.
- Late or Missing Refunds
- Check your bank account.
- Contact your payment provider (processing delays may occur).
- If still unresolved, contact us at [email protected]
- Sale Items
Only items purchased at regular price are eligible for refunds. Items sold on discounted rates cannot be refunded.
We only replace products if they are defective or damaged.
Approved refunds will be processed to your original payment method within a few days after approval.
- Exchanges
Approved refunds will be processed to your original payment method within a few days after approval.
- To request an exchange, send an email to [email protected] with your order details.
- Gifts
For orders marked as a gift, you may receive a gift credit for the value of the returned item once received.
- If the gift was not marked at purchase, the refund will be sent to the original buyer.
- Return Shipping Costs
You are responsible for paying your own return shipping costs. These costs are non‑refundable
- If you receive a refund, the return shipping cost may be deducted from your refund amount.
- Contact Us
Need help with your return or refund?
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